Refund & Returns Policy

Please check your order when it arrives. If an item is damaged in transit, faulty, or not what you ordered, contact us within 7 days of delivery with your order number and clear photographs of the item and its packaging.

Once we have confirmed the problem, we will arrange a replacement or a full refund, including any return shipping costs. Please keep the original packaging until the matter is resolved.

If you change your mind, you may return most items within 14 days of delivery. To be accepted, items must be unused, in the same condition as you received them, and in their original packaging with all tags, documents and accessories.

For change-of-mind returns, the cost of return shipping is your responsibility. We recommend using a tracked and insured service, as we cannot accept responsibility for returns lost or damaged on the way back to us.

For hygiene, safety and legal reasons, the following can be returned only if they are damaged, faulty or incorrect:

• Wine and spirits.
• Automotive body kits and parts that have been painted, fitted, drilled, cut or otherwise modified.
• Mattresses that have been removed from their protective packaging.
• Jewellery that has been worn, resized or altered, and gemstones returned without their original documentation.
• Items sourced or ordered specially for you on request.

Please contact us before sending anything back, with your order number and the reason for the return. We will confirm whether the return is accepted and send you the return instructions and address. Items sent back without prior arrangement may not be accepted.

When we receive and inspect your return, we will let you know whether your refund is approved. Approved refunds are issued within 14 days to your original payment method. For orders paid on delivery, we will refund by bank transfer to an account in your name.

If a returned item shows signs of use, damage or missing parts that were not present on delivery, we may reduce the refund to reflect the loss in value, or decline the return.

If you would like a different item, the quickest way is to return the original under this policy and place a new order.

This policy does not affect your statutory rights as a consumer. If you have any questions, please contact us.